General Terms of Service (GTS)

Preamble

These General Terms and Conditions of Sale (hereinafter "GTC") aim to define the conditions of access, subscription, use, and termination of the services offered on the website auto-pass.com (hereinafter the "Site"), for consumer or professional clients.

The Site is published by VIASIMPLY LIMITED, a company under English law, whose registered office is located at Office 18037, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom, registered under number 17108668 and identified for VAT purposes under number GB518 4042 08, acting as a private service provider (hereinafter referred to as the "Provider"). It is noted that the Site is accessible to both individuals and professionals acting within the scope of their activity. However, certain provisions are specifically applicable to consumers as defined by the Consumer Code.

IMPORTANT: the Provider is neither affiliated with nor a substitute for public administration services and acts as a private service provider offering tools for managing automotive documentation. The Client acknowledges that they act on their own initiative and at their own risk when using the services of the Site, without these services being able to replace an official public or legal service.

ARTICLE 1 – PURPOSE

These General Terms and Conditions aim to establish the contractual terms applicable to the provision of services related to automotive administrative formalities, in the form of a paid monthly subscription, within the framework of a contractual relationship between the Provider and any user, consumer or professional, of the Site (hereinafter referred to as "the Client"). The General Terms and Conditions constitute the entirety of the agreement between the Parties, excluding any previous version or verbal exchange.

ARTICLE 2 – DEFINITIONS

In these General Terms and Conditions, the following terms shall have the following meanings:

• Site:the platform accessible at auto-pass.com, including all its subdomains, interfaces, and informative or functional content.
• Provider: the English law company publishing the Site, acting as the provider of the Services
• Client: any natural or legal person, consumer or professional, of legal age and capable, having subscribed to a Subscription via the Site.
• Services: the services provided via the Site listed in Article 4 of these General Terms and Conditions.
• Subscription: periodic contract concluded between the Client and the Provider, allowing access to the Services for a tacitly renewable monthly duration.
• Trial period: initial access to the Services for a duration of 48 hours at a reduced cost.
• Terms and Conditions: these General Terms and Conditions, legally binding the Client to the Provider.

ARTICLE 3 – AVAILABILITY, ACCEPTANCE AND MODIFICATION OF THE TERMS AND CONDITIONS

These GTC are accessible at any time on the Site, notably via a hyperlink located in the footer. Any Order, even on a trial basis, implies the full and unconditional adherence of the Client to these GTC, without restriction or reservation.

The Client must read the General Terms and Conditions carefully before proceeding with any subscription. They are invited to download, print, and keep a copy for archival purposes. In the event of subsequent modifications, the applicable General Terms and Conditions are those accepted by the Client on the day of the validation of the Order. The Service Provider reserves the right to update the General Terms and Conditions to adapt them to any legislative, regulatory, or technical developments.

The Client must have reached the legal age of majority and possess the legal capacity to contract. Otherwise, it is expressly prohibited to subscribe to a Subscription.

ARTICLE 4 – DESCRIPTION OF SERVICES

The Site offers Clients, as part of a monthly subscription, unlimited or capped access to a range of administrative services related to automobiles, including:

• Unlimited access to vehicle history reports from public or official data;
• Generation of 10 monthly requests for official Crit'Air stickers;
• Unlimited access to the following pre-filled Cerfa forms via a dynamic form:
  • Request for registration certificate (cerfa 13750*05)
  • Registration mandate (cerfa 13757*03)
  • Transfer certificate of a used vehicle (cerfa 15776*01)
  • Declaration of loss or theft of the registration certificate (cerfa 13753*04)
• Estimated cost of the carte grise using an integrated simulator updated according to the current regional scales;
• Generation of non-pledge certificates from available public data.

Documents are generated via intelligent forms accessible from the Client's personal space. The files are then temporarily stored in a secure client area for download and personal archiving.

ARTICLE 5 – SUBSCRIPTION TERMS

Access to the Services is conditioned upon subscribing to a paid Subscription of €39 including VAT/month, granting access to all features listed in Article 4.

A trial period of 48 hours is offered at the preferential price of €1.29 including VAT, with no commitment, including all features of the Site. The Client can freely test the service before committing to regular payment.

The subscription is automatically renewed each month, unless expressly canceled by the Client. The cancellation is immediate, without notice, and can be made at any time via:

• the 'Unsubscribe' link present in the Client's personal area,
• or the unsubscribe link in the footer of the Site.

Payment is made exclusively by credit card, via a secure payment interface provided by a European payment service provider compliant with the DSP2 directive.

ARTICLE 6 – RIGHT OF WITHDRAWAL

In accordance with Articles L. 221-18 and following of the Consumer Code, the consumer Client has a right of withdrawal of fourteen (14) days from the subscription of the Subscription. This right can be exercised without having to justify reasons or pay penalties.

However, under Article L. 221-28 of the same Code, this right is excluded when the performance of the service has begun before the end of the withdrawal period, with the prior agreement of the Client, and after the Client has expressly waived the exercise of this right.

ARTICLE 7 – ORDER TERMS

Subscription to the Services is done exclusively online, via the site auto-pass.com. The Client, whether a professional or an individual, can access the Services through two possible pathways, in a secure environment:

Pathway 1:

• Creation of a personal account with secure identifiers;
• Access to the customer account dashboard once payment is confirmed;
• Choice of a service, The Client fills in the necessary information for the realization of this service via a dedicated form;
• The payment is made online via credit card, which automatically activates the 48-hour trial period;
• The service is validated and generated after payment confirmation;

Pathway 2:

• The Client initiates a service request directly from the homepage or via a specific page of the Site;
• It fills in the necessary information to carry out this service via a dedicated form;
• The payment is made online via credit card, which automatically activates the 48-hour trial period;
• The service is validated and generated after payment confirmation;
• A customer account is automatically created with the information provided;
• The Client is redirected to their personal space from which they can manage all their documents, services, subscriptions, and information.

Each monthly subscription is necessarily preceded by a 48-hour trial period available at a preferential rate. It is not possible to subscribe directly to a subscription without going through this prior period.

The Provider reserves the right to refuse or cancel any order in case of non-payment, banking incident, abusive use of the service, or suspicion of fraud, without any entitlement to compensation. This refusal may be notified electronically or via the user account.

ARTICLE 8 – PRICE AND PAYMENT

The price of the Services is indicated in euros, all taxes included (TTC), in accordance with Article L. 112-1 of the Consumer Code. The monthly subscription fee is set at €39 TTC. The trial period of 48 hours is charged at €1.29 TTC.

Payment is due upon validation of the order, by credit card exclusively, via a secure payment solution operating under European control and compliant with the DSP2 directive. The Client acknowledges that acceptance of the bank transaction constitutes final validation of their order.

Bank details are encrypted and never pass through the Provider's servers. The debit is made only after authorization from the banking operator. In case of payment rejection or unjustified opposition, the Provider reserves the right to suspend or cancel access to the Services without notice.

The Provider reserves the right to occasionally offer promotional offers or discounts applicable to certain Categories of Clients, based on objective criteria (e.g., new registrants, referral campaigns, specific commercial operations…). These offers have no automatic or mandatory character and can be withdrawn at any time by the Provider.

The corresponding invoice for each payment is made available in the Client's personal customer area, for free download. It is the Client's responsibility to consult, save, and/or print it as they wish.

No prorated refund will be granted in the event of early termination of the Subscription.

ARTICLE 9 – REFUND REQUESTS

In exceptional cases, a full or partial refund may be considered by the Provider in certain specific situations (proven malfunction, double billing, manifest error, technical impossibility attributable to the Provider, etc.).

Any request for a refund must be sent to the following address: assistance@autopass24.com, clearly indicating the subject of the request, the date of the concerned transaction, as well as any useful supporting documents.

The file will be subject to an individualized analysis by the customer service. The refund, if granted, will occur within a reasonable time, according to the initial payment method used. The Provider remains the sole judge of the appropriateness of granting a refund, on a commercial basis and without acknowledgment of contractual or legal liability.

No refund will be granted if the Services have already been fully executed or used by the Client.

ARTICLE 10 – LEGAL WARRANTIES (CONSUMERS ONLY)

In accordance with Articles L. 224-25-1 to L. 224-25-31 of the Consumer Code, the consumer Client benefits from the legal guarantee of conformity applicable to digital services.

The Provider guarantees that the Services:

• correspond to the expected description;
• are compliant with a usage typically expected for this type of service;
• are updated for the entire reasonable duration of use or subscription.

In case of non-compliance, the Client may request at no cost:

• the compliance of the Services;
• a proportional reduction in price;
• or the termination of the contract.

The burden of proof of the defect lies with the Provider for a period of one (1) year following the provision of the service.

The Client also benefits from the legal warranty against hidden defects in accordance with Articles 1641 to 1649 of the Civil Code, for a duration of two (2) years from the discovery of the defect.

ARTICLE 11 – LIABILITY

The Provider cannot be held responsible for failures attributable to the Client, a third party, or a force majeure event as defined by French jurisprudence.

It is reminded that the Provider is subject to an obligation of means. No compensation can be claimed for failure to obtain an administrative document, as long as the forms have been correctly generated via the Site.

The Client is solely responsible for the information entered in the forms. Any error or omission solely engages their responsibility, particularly in case of a document being rejected by an administration.

ARTICLE 12 – INTELLECTUAL PROPERTY

All elements of the Site, whether visual or technical (texts, images, logos, graphic charters, software, scripts, databases), are protected by the Intellectual Property Code, notably articles L. 111-1, L. 122-4 and following.

They remain the full and complete property of the Provider or its partners. Any unauthorized reproduction, distribution, extraction, or reuse exposes its author to civil and/or criminal prosecution, including for counterfeiting.

The use of the Site does not entail any transfer of intellectual property rights in favor of the Client, unless expressly stated otherwise in the contract.

ARTICLE 13 – AVAILABILITY AND SECURITY OF SERVICES

The Provider makes every effort to ensure continuous, stable, and secure access to the Site, 24/7, except in cases of force majeure or maintenance operations. In case of interruption, no compensation can be claimed from the Provider.

The Client agrees not to compromise the security of the Site, to use virus-free equipment, and to ensure the confidentiality of their credentials. Any attempt at fraud, intrusion, or disruption of the proper functioning of the Site may result in immediate suspension of access to the Services.

Cookie management is ensured by the CookieYes platform, allowing the Client to manage their preferences upon first login. The Site complies with the obligations of the GDPR (Regulation (EU) 2016/679), particularly regarding consent and the management of trackers.

ARTICLE 14 – TERMINATION AND UNSUBSCRIPTION

The Client can cancel their subscription at any time, without fees or justification, via:

• the "Unsubscribe" tab accessible from the footer of the Site;
• or directly from the client area, "Subscription Management" section

The termination takes effect immediately, resulting in the interruption of the subscription and the inaccessibility to the Services at the end of the current billing period. No prorated refund can be claimed.

The Provider may also terminate a subscription in case of non-compliance with these General Terms and Conditions, fraud, or abusive behavior by the Client. In this case, a notification will be sent to the email address linked to the account.

ARTICLE 15 – PERSONAL DATA

The personal information collected as part of the Services is processed by the Provider, who is responsible for processing, in compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679).

The processing of data is based on the execution of the service contract and aims to manage the client account, provide the Services, billing, order tracking, as well as resolving any disputes.

Data may be accessible by the technical subcontractors of the Provider, to the extent necessary for their intervention. They are retained for the entire duration of the contractual relationship, then archived for a legal duration in compliance with accounting and tax obligations.

The Client can exercise their rights of access, rectification, opposition, erasure, or portability at the following address: assistance@autopass24.com. For more information, the Client is invited to consult the Privacy Policy available at the bottom of the Site.

ARTICLE 16 – APPLICABLE LAW AND LANGUAGE

These General Terms and Conditions are written in French, English and are subject to English law, as the law of the country of registration of the Provider.

In case of translation, only the French version shall prevail in case of dispute. The parties expressly agree to submit any dispute relating to the interpretation, execution, or termination of these General Terms and Conditions to English law.

ARTICLE 17 – CLAIM AND MEDIATION

For any complaints, the Client is invited to contact customer service by email at the following address: assistance@autopass24.com.

In the event of an unresolved complaint after a period of two (2) months, and in accordance with article L. 612-1 of the Consumer Code, the consumer Client may resort free of charge to an independent consumer mediator.

The Provider will offer, if applicable, a mediator with whom it has contractually adhered, or will redirect the Client to the European online dispute resolution platform at the following address: https://ec.europa.eu/consumers/odr.

ARTICLE 18 – FINAL CLAUSES

If any provision of these GTC is declared null or unenforceable, the other stipulations will remain fully valid. The fact that one of the Parties does not invoke a breach by the other Party of any of the obligations referred to in the GTC shall not be interpreted as a waiver of the obligation in question.

The applicable General Terms and Conditions are those in effect on the date of the Order. The Provider reserves the right to modify them at any time by publishing an updated version on the Site.

Last updated: September 16, 2025