Subscription Policy

ARTICLE 1 – PURPOSE AND SCOPE

This policy aims to detail the terms of subscription to the services available on the website auto-pass.com, published by VIASIMPLY LIMITED, a company under English law whose registered office is located at Office 18037, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom, registered under number 17108668 and identified for VAT under number GB518 4042 08 (hereinafter referred to as the "Provider"). It is addressed to any natural or legal person, acting as a consumer or professional, wishing to benefit from the digital services offered via the Site.

The following provisions apply without restriction or reservation to any subscription made online by a Client and complement the General Terms and Conditions of Sale (GTCS) available on the Site. In case of contradiction between these provisions and the GTCS, the latter shall prevail.

ARTICLE 2 – SERVICES ACCESSIBLE BY SUBSCRIPTION

Access to the services detailed below is conditioned upon subscribing to a paid monthly subscription with a prior trial period. The following services are included in the offer:

• Unlimited vehicle history reports
• Generation of non-pledge certificates (unlimited)
• Requests for Crit'Air stickers (limited to 10 per month)
• Cerfa for the registration certificate request (unlimited)
• Cerfa for registration mandate (unlimited)
• Cerfa for the transfer certificate of a used vehicle (unlimited)
• Cerfa for the declaration of loss or theft of the registration certificate (unlimited)
• Estimated cost of the carte grise (unlimited)

All of these services are available from the Client's personal dashboard, via a secure interface. Any fraudulent or abusive use, particularly beyond the defined thresholds (for example, Crit'Air > 10/month), may result in the suspension or termination of the subscription, without notice.

ARTICLE 3 – SUBSCRIPTION PLAN AND TRIAL PERIOD

The Site offers a unique monthly subscription plan at the price of €39 including VAT per month, billed at the end of each period.

Any new subscription grants a trial period of 48 hours, charged at €1.29 including VAT, providing full access to the aforementioned services. At the end of this period, the subscription continues automatically unless expressly terminated by the Client before the end of the trial period.

In the absence of cancellation within the stipulated time, the Client agrees that the subscription renewal will be automatic and that the amount of €39 including VAT will be charged on a monthly basis.

ARTICLE 4 – SUBSCRIPTION TERMS

The subscription process is entirely dematerialized and takes place via the site auto-pass.com. Two pathways are possible depending on how the order is initiated:

Pathway A – Pre-account creation:

1. Creation of a personal account with secure identifiers;
2. Access to the customer account dashboard once payment is confirmed;
3. Choice of a service, filling out the corresponding form with the necessary information;
4. Online payment via credit card, which automatically activates the 48-hour trial period;
5. Validation and generation of the service after payment confirmation.

Pathway B – Order initiated by a service:

1. Filling out the form corresponding to a specific service;
2. Payment for the trial period at €1.29 including VAT by credit card;
3. Order validation;
4. Automatic creation of the customer account;
5. Immediate activation of the personal space and access to all services.

In both cases, a confirmation email is automatically sent to the Client, summarizing the order, access credentials, and the details of the subscription. This document serves as a service contract.

Express acceptance of the General Terms and Conditions (GTC) is required for each subscription, through a mandatory checkbox prior to any payment.

ARTICLE 5 – DURATION OF SUBSCRIPTION AND RENEWAL

The subscription is concluded for an indefinite duration, with monthly payment periodicity. It automatically renews at the end of each month, unless terminated by the Client under the conditions set forth in the following article.

The subscription date serves as the anniversary date for successive debits.

ARTICLE 6 – TERMINATION AND UNSUBSCRIPTION

The Client can terminate their subscription at any time, without justification, through the following means:

• From your personal space, in the "My Subscription" section or equivalent;
• From the homepage of the Site, via a cancellation link accessible at the bottom of the page;

The termination takes effect immediately, without any notice obligation. The Client retains access to documents already generated until the effective closure of their personal space.

No refund can be demanded on a pro-rata basis for unused days of the started month, except as provided in Article 8.

ARTICLE 7 – PAYMENT TERMS

Payment is made exclusively by credit card, via a secure interface compliant with PCI DSS standards. The charge is immediate for the trial period, then on each monthly anniversary date.

The Client guarantees that they have the necessary authorizations to use this payment method.

In case of transaction refusal by the bank, the subscription or renewal is suspended until actual payment.

ARTICLE 8 – EXCEPTIONAL REFUNDS

No refund will be granted for ongoing subscriptions or months already started.

However, a partial or total refund may be considered exceptionally, after reviewing a request file sent by email to customer service at assistance@autopass24.com. This request must be justified and accompanied by the necessary supporting documents.

The publishing company reserves the right to grant or refuse a refund, depending on the circumstances.

ARTICLE 9 – BILLING AND ACCESS TO DOCUMENTATION

An invoice is automatically generated for each payment (including the trial period) and is made available to the Client in their secure personal space.

No invoice will be sent by postal or direct electronic means, unless expressly requested.

The Client is invited to download and keep each invoice for their accounting or tax needs.

ARTICLE 10 – CONDITIONS OF ACCESS TO SERVICES

Access to the services is conditioned upon the prior activation of the subscription, including payment for the trial period. Once the payment is validated, the Client accesses their secure personal area, from which they can view their order history, generate the documents included in their subscription, and access billing information.

The Client is solely responsible for the use of their credentials. In case of loss or theft, they must immediately inform the Provider so that necessary measures can be taken.

ARTICLE 11 – SUSPENSION OF SUBSCRIPTION

The Provider reserves the right to suspend access to the services without notice in case of:

• fraudulent or abusive use of the services (e.g.: excessive requests compared to contractual limits);
• default of payment or banking incident;
• serious breach of these terms or the General Terms and Conditions.

The resumption of services may occur after regularization or clarification.

ARTICLE 12 – CUSTOMER LIABILITY

The Client agrees to provide accurate information when subscribing and using the services. They are responsible for any use of their account, including actions taken by third parties if they have fraudulently accessed their credentials.

The use of the services is strictly personal, even for professionals. Any attempt at misuse or shared use may result in account deletion and subscription termination, without compensation.

ARTICLE 13 – MODIFICATION OF THE SUBSCRIPTION POLICY

The Provider reserves the right to modify this subscription policy at any time to adapt to the evolution of services, regulations, or its commercial policy.

Changes take effect as soon as they are published online. The Client is invited to regularly consult the current version accessible from the footer of the Site.

ARTICLE 14 – APPLICABLE LAW AND COMPETENT JURISDICTION

This policy is governed by English law, in line with the registered office of the publishing company.

In the event of a dispute and in the absence of an amicable resolution, the competent courts shall be the courts of the United Kingdom

ARTICLE 15 – CONTACT

For any questions regarding this policy or the subscription, the Client can contact customer service by email at the following address: assistance@autopass24.com.

Requests are processed as quickly as possible, on business days.